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Frequently asked questions
The things people actually ask before booking: cost, frequency, how long it takes, and what happens if we find something we cannot fix.
It depends on vent count, duct length, access, and how much buildup there is. That is why the quote is free and comes after we have actually looked. You will have the number before anyone starts work.
A rough range sometimes. An accurate number needs someone to see the system, and any figure quoted blind is a guess. We would rather not pretend otherwise to win the booking.
Yes, with no obligation to book afterwards.
Most customers are scheduled within days rather than weeks. Twelve technicians across two counties is what makes that possible. Hallandale Beach is our base, so it is usually the fastest.
The phone is answered 24 hours a day, seven days a week, including holidays.
Someone needs to let us in and be there for the walkthrough at the end. Beyond that you do not need to hover.
Yes, as well as homes. Tell us the property type when you get in touch so we scope it correctly the first time.
Cost and quotes
What it costs and how we quote
The questions we get asked most before anyone books.
Because any figure we printed would be a guess at your home. Vent count, duct length, access and how long it has been all move the number substantially. We would rather give you an accurate quote after looking than an attractive one that changes on the day.
Usually scope. Ask whether the price includes every supply and return line, the air handler, the individual vent covers and a sanitizing pass. If several of those are extras, the headline number is not the number you will pay.
No. There is no travel charge inside our service area and no condo surcharge. The quote is built from the job, not the address.
The number is agreed before work starts and does not change once we begin. If we open the system and find something genuinely unexpected, we stop and talk to you rather than continuing and adding it to the bill.
No. The quote is free and there is no obligation. If your system does not need the work yet, we would rather tell you and be the company you call in two years.
Most customers are scheduled within days rather than weeks. The phone is answered around the clock, and Hallandale Beach is our base so it is usually the fastest part of the area to reach.
Every three to five years for most homes here. Sooner with pets, smokers, recent renovation dust, or anyone in the house managing asthma or allergies.
Two to four hours for a typical house, depending on system size and vent count. A small condo can be quicker.
Clear ducts let the system move air with less resistance, which eases the load on the equipment. How much that shows up on a bill depends on the system and how you run it, so we will not promise a number.
The EPA position is that it can be a sensible part of an indoor air quality plan, particularly where there is visible mold, pest activity, or heavy dust. It stops short of recommending it as blanket routine maintenance, and we would rather tell you that than overstate it.
Both, on every job. Vacuuming removes the material; the EPA-registered treatment addresses mold, bacteria and odor that vacuuming alone leaves behind.
Once a year for most households. More often with a large family, a long or complicated duct run, or if you dry bedding and towels heavily.
You can clear the first few feet, and that is better than nothing. The buildup that matters is usually further along, at bends and at the exterior cap, which is where the store-bought kits stop reaching.
Not really. Newer machines with moisture sensors run longer to compensate for restricted airflow, so a blocked vent can cost more in run time than on an older timer-based unit.
Yes. Tight closet installations and stacked washer-dryers are common in condos here and we work on them regularly.
We will show you and explain the options. We will not quietly clean around a crushed or disconnected duct and call the job done.
Yes, and it is the most common misunderstanding we run into. Light use means less creosote but the same exposure to nesting, moisture and debris, and more time for all three to accumulate undisturbed.
An inspection once a year before you plan to use it. Whether it needs a full sweep depends on what the inspection finds.
It should not be. The hearth is sealed and everything runs through vacuum extraction. If we leave soot on your floor, we have not done the job properly.
They still need the vent checked for blockages and the flue checked for corrosion. Less creosote, same nesting and moisture issues.
We clean and inspect. If we find damage needing masonry or liner work we document it clearly so you can hand it to a specialist. We will not invent a problem or quietly ignore a real one.
Condos, HOAs and access
Working in managed buildings
Much of Broward and Palm Beach is association-managed. Tell us the building when you book and we handle their requirements before the visit, not on the morning of.
Regularly, much of Broward and Palm Beach is association-managed. Tell us the building or management company when you book and we will work to their rules.
Routine. Send us their requirements when you book and we will get it filed ahead of the visit rather than on the morning of.
Tell us the window and we schedule to it. Equipment and floor protection come up in one trip.
We can run them on one schedule with one point of contact across both counties.
No. Broward and Palm Beach County only. If you are in Aventura, Sunny Isles or North Miami Beach we are not the right call, and we would rather say so up front.
Still stuck?
Ask us directly
Describe what you are noticing and we will tell you which service applies, including when the answer is none of them.
Symptoms, scope and rough timings for all three side by side.
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